Last updated: October 2024
Introduction
At NexaGlow, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our website or services, you consent to the collection and use of information in accordance with this policy.
We comply with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws. We take your privacy seriously and are dedicated to maintaining the trust you place in us.
Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Contact Information: Name, email address, phone number, and postal address when you contact us, subscribe to our newsletter, or place an order.
- Communication Data: Messages, questions, or feedback you send to us through our contact forms, email, or other communication channels.
- Account Information: If we implement user accounts in the future, this may include login credentials and profile information.
Information Collected Automatically
- Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.
- Technical Data: IP address, browser type, operating system, device information, and screen resolution.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze website usage.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide Services: To respond to your inquiries, process orders, and provide customer support.
- Improve Our Website: To analyze usage patterns, optimize performance, and enhance user experience.
- Communication: To send you information about our products, services, or respond to your messages.
- Legal Compliance: To comply with legal obligations and protect our rights and the rights of others.
- Marketing: With your consent, to send you promotional materials about our products and services.
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services (e.g., email service providers, analytics services).
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
- Consent: With your explicit consent, we may share information for specific purposes.
All third-party service providers are required to maintain the confidentiality and security of your information.
Your Data Protection Rights
Under GDPR and UK data protection laws, you have the following rights regarding your personal information:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your personal information in certain circumstances.
- Right to Restrict Processing: You can request limitation of how we process your information.
- Right to Data Portability: You can request transfer of your information to another service provider.
- Right to Object: You can object to processing based on legitimate interests or for direct marketing.
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors use our website.
- Functional Cookies: Remember your preferences and settings.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and employee training
- Secure data storage and processing
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
Children's Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +44 92 9093 3077
- Address: 520 Market Street, Nottingham, NG1 6HW, United Kingdom
We are committed to addressing your concerns and will respond to your inquiries as quickly as possible.